Conditions
According to the booked overnight stays:
Cancellations are only possible in writing. Up to 45 days before the start of your stay, 30% of the invoice amount will be charged as a cancellation fee. If you cancel up to 14 days before the start of your stay, 50% of the invoice amount will be charged, if you cancel less than 7 days, 90% of the invoice amount will be charged.
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According to the booked events:
By purchasing event tickets and gift vouchers, the customer accepts the following general terms and conditions of Müller's Fernblick GmbH:
1. The offers on the website and on the phone are non-binding. With orders via the Internet on the website and by telephone on the provider's telephone hotline, the contract becomes binding, including the customer's obligation to pay. The contract is already concluded by clicking on the corresponding order button or by notifying the employee on the phone that the order is binding. A subsequent order confirmation only documents that the contract has already been concluded.
2. The provider undertakes to accept orders from customers in the European Union under the conditions specified to the customer.
3. The provider has the right to withdraw from the contract if the quota of admission tickets or gift vouchers offered has been exhausted. He undertakes to inform the customer of this within 5 days. If a payment has been made in the meantime, the provider undertakes to pay back immediately.
4. If the provider's supplier does not deliver the ordered goods to the provider despite contractual obligations, the provider is also entitled to withdraw from the contract. In this case, the provider will inform the customer immediately that the ordered goods are not available. The purchase price already paid will be refunded immediately. (e.g. food for the planned event)
5. In principle, there is no entitlement to the return of admission tickets or gift vouchers. In the case of services in the field of leisure activities with a fixed service time or a fixed service period, in particular the sale of tickets for events, there is no right of cancellation or return for distance selling transactions according to Section 312g II Sentence 1 No. 9 BGB. Each order is binding upon the conclusion of the contract and requires payment.
6. Admission tickets will, however, be taken back by the provider and the purchase price will be refunded if the event is canceled in accordance with the provider's instructions. As a rule, the purchase price can only be taken back and refunded up to two weeks after the date of the event.
7. The purchase price is due immediately when the order is placed. Tickets that are delivered electronically and printed out by the customer himself only become valid after full payment has been made.
8. If the cardholder loses admission tickets or gift vouchers or if they go missing in his area of responsibility, the provider is not obliged to procure a replacement.
9. Admission tickets, goods or gift vouchers remain the property of the provider until all claims against the customer have been settled in full. If payment is not made, the supplier can request the return of the admission tickets, goods or gift vouchers from the customer or, in the case of admission tickets or gift vouchers, can be blocked for use. If admission tickets and gift vouchers that have not been paid for are blocked, the reimbursement of expenses incurred by the ticket or voucher owner as a result of a payment reminder not being sent is excluded.
10. Multiple printouts of an admission ticket or a gift voucher or other duplications for the purpose of improper use are prohibited. The specific barcode on the admission ticket or gift voucher is invalidated when it is scanned for the first time when you visit the event.
11. The customer must check the admission tickets or gift vouchers delivered to him for correctness and compliance with the order (in particular number, event, date or period of validity, category, ticket price or voucher value) immediately upon receipt. These and other obvious deviations or defects must be reported to the provider in text form immediately, but no later than within ten calendar days after receipt of the admission tickets or gift vouchers, in order to give the provider the opportunity to rectify the situation. In the case of shorter-term orders, which are placed less than ten days before the respective event or the start of validity, the complaint must be made in text form immediately, but no later than two calendar days after receipt of the tickets, whereby it must be reported to the provider by no later than 12:00 p.m. on the last calendar day must have been received before the event or the start of validity in order to give the provider the opportunity to rectify the defect.
12. The provider is entitled to reject late objections.
13. The provider is entitled to process all data relating to the business relationship with the customer in compliance with the Federal Data Protection Act.
The personal data of the customer, the holder of the admission ticket or gift voucher will be collected, processed and used automatically in compliance with data protection law to the extent necessary for the execution of the contract and the business relationship. When using a means of payment, the provider is entitled to pass on the payment data to third parties in order to carry out the payment process. The other data collected is used exclusively for internal, statistical purposes. Evaluations are only made anonymously.
The customer instructs his credit institute or the issuing credit card institute or the payment service provider indicated by the specified bank code to inform the provider or a third party commissioned by him of the name and address of the customer upon request if the direct debit is not honored or if the direct debit is objected to , so that the provider can assert his claim against the customer.
14. The resale of admission tickets and gift vouchers purchased from the provider (original tickets and admission tickets or gift vouchers to be printed out by the customer) at a price higher than the printed price is prohibited. Commercial resale is not permitted. A breach of these conditions will result in the loss of the access authorization or gift voucher associated with the admission ticket without compensation. Admission tickets and gift vouchers are no longer valid.
15. With the order, the customer accepts the conditions of entry and use of Müller's Fernblick GmbH
16. With the purchase of an admission ticket, the customer acquires the right to enter the booked event once according to the entry date or period of validity printed on the admission ticket.
The customer is therefore entitled to all services that are made available on the relevant day of the event.
17. If the service is not used during the period of validity of the admission ticket or the gift voucher, the customer is not entitled to a refund of the purchase price or to be granted access on another day.
18. The provider reserves the right to make program and cast changes for events and demonstrations that are reasonable for the customer, taking into account the interests of the provider. In the case of artistic performances in particular, it is not always possible to avoid such changes that are caused by illnesses or indispositions. They are to be accepted if the formative character and scope of the announced event are retained overall.
Unless otherwise stated below, further claims of the customer - regardless of the legal grounds - are excluded.
19. The provider is not liable for any loss or damage incurred on site at the event.
20. If only insignificant contractual obligations were breached by the provider, liability in the case of gross negligence and slightly negligent breach of essential contractual obligations is limited to the direct average damage typical of the contract. In the event of a slightly negligent breach of insignificant contractual obligations, the liability of the provider is excluded.
Insofar as the liability of the provider is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
The provider is not liable for disruptions caused by circumstances beyond its control. In particular, the provider is not liable for impairments that are due to the failure or disruption of the telephone communication network and the power supply. The provider is not liable for the correctness of the data provided on the Internet or for the technical freedom of the Internet offer.
The above limitation of liability does not apply if liability is mandatory, e.g. under the Product Liability Act, in cases of intent, gross negligence and breach of essential contractual obligations.
21. Should one of the provisions of these conditions and the other agreements made be or become invalid, this shall not affect the validity of the remaining conditions.
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The invalidity of individual provisions of these General Terms and Conditions does not affect the validity of the remaining provisions. An effective provision that comes as close as possible to its economic content shall replace an ineffective provision. The same applies to any gaps in the contract. We reserve the right to correct errors, in particular typographical or calculation errors in written offers, confirmations or brochures. Deviations and ancillary agreements must be recorded in writing.